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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Kimberlee Preish

Kimberlee Preish

May 28, 2025

5  out of  5
rating by Kimberlee Preish
"Super helped and responsive."
We responded:
"Thank you, Kimberlee! I'm glad you found our service helpful and responsive. If you have any more questions or need any other assistance, feel free to reach out. We're here to help!"
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Jamie Etheridge

May 20, 2025

5  out of  5
rating by Jamie Etheridge
"The State Farm Agent patiently walked me through everything and answered all of my questions. She was super kind and helpful. It was so refreshing to have a pleasant customer experience for once!! I would highly recommend this agency."
We responded:
"Thank you, Jamie, for sharing your experience! I'm glad to hear that you found the assistance helpful and that all your questions were answered. It's wonderful to know that you had a pleasant experience with us. If you ever need further assistance or have more questions, feel free to reach out anytime. Your recommendation means a lot!"
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Audrey

May 18, 2025

5  out of  5
rating by Audrey
"Katie was very kind and helpful getting my auto insurance together in a pinch!"
We responded:
"Thank you, Audrey! I'm glad to hear that Katie was able to assist you with your insurance needs so efficiently. We're always here to help, so feel free to reach out if you have any more questions or need further assistance."
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Lauren Westbrook

May 16, 2025

5  out of  5
rating by Lauren Westbrook
"Needed to compare prices since my auto/renters premium with a different major agency was getting astronomical in spite of a pristine record. Started with State Farm online, but needed the coverage to start that day which the online wouldn’t let me do going in to a weekend. Called the office, Catherine took all my info, and I got a call back from Victoria, a fellow Baltimorean, within an hour (on a Friday afternoon) and she was able to get me completely set up with auto/renters policies effective that day, that offered better coverage than my previous policies at a savings of almost $900 per year?! I was with my other agency for over 15 years so leaving was a tough decision, but after this experience, I’m looking forward to making State Farm (and this office of lovely people in particular) my new protectors!"
We responded:
"Thank you, Lauren, for sharing your experience! I'm glad Catherine and Victoria could assist you so efficiently, especially on a Friday afternoon. It's wonderful to know that we could provide you with better coverage and significant savings. We're excited to have you with us and are here for any future needs or questions you might have!"
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Mollie Flowers

May 12, 2025

5  out of  5
rating by Mollie Flowers
"I was switching from an out of state agent and Victoria with Liz's crew made it SO FAST and she was SO HELPFUL! Great explanations of what and why for each item. An office of local women serving their own community--we love to see it!"
We responded:
"Thank you, Mollie! I'm glad to hear that Victoria made your transition smooth and provided clear explanations. Our team takes pride in serving our community, and your support means a lot to us. If you have any more questions or need assistance, feel free to reach out!"
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Lexi Andrews

May 7, 2025

5  out of  5
rating by Lexi Andrews
"Liz Sherstad did everything in her power to make sure my pockets were not so badly hurt. She was very informative, gave valuable insight. I am so thankful I had the opportunity to work with her. She's local and her customer service is unmatched. Thank you so much Liz!"
We responded:
"Thank you, Lexi! I'm happy to know that I could assist you and provide valuable insights. It's wonderful to hear that you appreciated the local touch and unmatched service. If you ever need further assistance or have any questions, feel free to reach out."
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Philippe Thomas

May 2, 2025

5  out of  5
rating by Philippe Thomas
"I lived in Miami Florida during Hurricane Andrew, so I know first hand that State Farm is the Mark of Excellence in Home and Automobile Insurance. But it wasn't until Katie reached out, that I understood why. Katie & Victoria were courteous, understanding and able to put me in a policy, that met my insurance and pricing needs. Not to mention, they were a joy to converse with along the way! I truly feel "in good hands" with my State Farm agents."
We responded:
"Thank you for the kind review, Philippe! It is clear that your experience has shown the importance of having proper coverage in place - we agree that you are in great hands with Katie and our local State Farm office!"
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Hannah

April 30, 2025

5  out of  5
rating by Hannah
"Charming customer service! They made updating my policy easy and the process was quick."
We responded:
"Thank you, Hannah! I'm glad to hear that our team made updating your policy easy and efficient. We appreciate your kind words about our customer service. If you have any more questions or need assistance in the future, don't hesitate to reach out!"
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Jordan Wagner

April 29, 2025

5  out of  5
rating by Jordan Wagner
"They made something that could have been a headache super easy and almost enjoyable. Victoria walked me through everything line by line and I have never felt like I understood my insurance more. Excellent service, definitely recommend!"
We responded:
"Thank you, Jordan, for sharing your experience! I'm happy to hear that Victoria was able to guide you through the process and make it easy to understand. Your recommendation means a lot to us. If you have any more questions, feel free to reach out!"
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Will Mason

April 24, 2025

5  out of  5
rating by Will Mason
"Great service!"
We responded:
"Thank you, Will! I'm glad you enjoyed the service. If you have any questions or need further assistance, feel free to reach out!"
Profile photo of Jeffrey Hatsady

Jeffrey Hatsady

April 16, 2025

5  out of  5
rating by Jeffrey Hatsady
"I love the personalized touch Liz and Katie provided for me as they got me the best rates possible!"
We responded:
"Thank you, Jeffrey, for sharing your experience! I'm happy to know that our office was able to provide a personalized touch and secure the best rates for you. If you have any questions or need further assistance, feel free to reach out. We're here to help!"
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Ina Topa

April 11, 2025

5  out of  5
rating by Ina Topa
"Katie was a great help with everything I need"
We responded:
"Thank you, Ina, for sharing your experience! I'm happy to hear that Katie was able to assist you with everything you needed!"
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Barry Vaughan

April 10, 2025

5  out of  5
rating by Barry Vaughan
"Victoria at my local State Farm office was great! Very happy to work around my schedule, answer all my questions completely and quickly, and explain details of the proposed policies vs my current coverage. The bundled home and auto will save me over $1000/yr! Very glad I talked to her."
We responded:
"Thank you, Barry, for sharing your experience! I'm delighted to hear that Victoria was able to accommodate your schedule and provide thorough explanations. It's fantastic that the bundled policies are saving you money. If you have any more questions or need assistance in the future, feel free to reach out to our office."
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jean Famba

April 9, 2025

5  out of  5
rating by jean Famba
"Great customer service 😄😃"
We responded:
"Thank you, Jean, for your kind words! I'm happy to know you had a positive experience with our customer service. If you ever have any questions or need assistance, feel free to reach out. We're here to help!"
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Cynthia Elliott

April 1, 2025

5  out of  5
rating by Cynthia Elliott
"Very detailed, took time to search for any and all discounts. Super easy transition!"
We responded:
"Thank you, Cynthia! I'm happy to know that you found the process detailed and the transition smooth. It's great to hear that we could assist in finding all possible discounts for you. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Cream Of Roach

April 1, 2025

5  out of  5
rating by Cream Of Roach
"Victoria was a huge help and explained things very clearly; She managed to teach me how the policies work in under 30 minutes, and answered every question I had!"
We responded:
"Thank you so much for your feedback! I'm happy to hear that Victoria was able to assist you effectively and provide clear explanations. It's great to know she could address all your questions in such a short time. If you have any more questions or need further assistance, feel free to reach out to our office anytime!"
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JC

March 31, 2025

5  out of  5
rating by JC
"Wow just wow, everything about my experience with state farm was amazing. Victoria helped me in finding renter's insurance that was affordable, effective and did an amazing job explaining the details of my coverage, all with with a pleasent attitude. I WILL be back."
We responded:
"Thank you, JC, for sharing your experience! I'm so happy to hear that Victoria was able to assist you with finding the right renter's insurance and provide clear explanations. Your satisfaction is important to us, and we're here whenever you need us. Looking forward to your next visit!"
Profile photo of Jackson Tolke

Jackson Tolke

March 25, 2025

5  out of  5
rating by Jackson Tolke
"I was a walk-in that was turned away from another agent. The team was extremely professional and had such a welcoming atmosphere. I had my policy explained in great detail and felt comfortable walking out with what I was covered on. I even saved a couple of bucks. Thank you team!"
We responded:
"Thank you, Jackson, for sharing your experience! I'm happy to know that our team made you feel welcome and provided a detailed explanation of your policy. It's great to hear that you also saved some money. If you have any questions or need further assistance, feel free to reach out anytime. We're here to help!"
Profile photo of Jessica Stanley

Jessica Stanley

March 14, 2025

5  out of  5
rating by Jessica Stanley
"Started a quote online, requested agent to contact for assistance. Happily surprised with an immediate phone call. Victoria was delightful to work with. She took her time to go over each aspect of the policy, answered all questions, and overall is very knowledgeable of the whole process. 10/10 would recommend."
We responded:
"Wow, thank you for such an amazing review! It means so much to hear that you value the time we take to ensure everything is clear and that your questions are answered. Victoria is a star! We are here for you every step of the way and are so grateful to have you as part of our State Farm family! "
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Jay

March 6, 2025

5  out of  5
rating by Jay
"Very helpful and a nice attitude. It was great dealing with them."
We responded:
"Thank you so much, Jay! I’m so glad to hear you had a positive experience with our team. We are always happy to help! "
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Karentha Streeter

February 21, 2025

5  out of  5
rating by Karentha Streeter
"Katie is the best! Great customer service and speedy replies! I was overwhelmed with notices from the MVA and she made sure they were resolved."
We responded:
"Thank you for the compliment, Karentha! We agree that Katie is the best and I’m happy to hear that she was able to help resolve your MVA issue. We understand how stressful those notices can be and are always happy to help! "
Profile photo of Amanda Quesada

Amanda Quesada

February 12, 2025

5  out of  5
rating by Amanda Quesada
"Love working with this team!! Quickly bonded with Victoria (my favorite) but all the ladies I’ve talked to are friendly and knowledgeable. Always ready to help and quick to look into savings as well. Thank you!"
We responded:
"Thank you so much, Amanda! We love working with you and appreciate your taking the time to compliment Victoria. Always a pleasure to assist, reach out anytime! "
Profile photo of Ann Wigand

Ann Wigand

February 12, 2025

5  out of  5
rating by Ann Wigand
"I worked with Victoria Johnson. Not only was she patient and professional but she also saved me money on bundling my accounts."
We responded:
"Thank you, Ann! We appreciate you taking the time to recognize Victoria and are thrilled to have you as our newest customer! "
Profile photo of Camilla Briggman

Camilla Briggman

February 7, 2025

5  out of  5
rating by Camilla Briggman
"It is always a pleasure to work with Victoria. She is very patient and kind, going above and beyond to ensure you feel confident and comfortable before making a purchase. I highly recommend this team, especially Victoria."
We responded:
"Thank you for the kind review, Camilla! And thank you for recognizing Victoria, we agree she’s a star! "
Profile photo of Kristen Zimmerman

Kristen Zimmerman

January 31, 2025

5  out of  5
rating by Kristen Zimmerman
"Wonderful customer service. Very efficient and worked quickly to set up a renter's insurance policy for me in the state I am moving to! I've been with State Farm for 25 years and this is the best experience I have had (out of many great ones!)"
We responded:
"Thank you so much, Kristen! We are thrilled to be your Baltimore State Farm office and appreciate your being such a loyal customer. Please reach out anytime, we are here to help!"