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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jessica Stanley

March 14, 2025

5  out of  5
rating by Jessica Stanley
"Started a quote online, requested agent to contact for assistance. Happily surprised with an immediate phone call. Victoria was delightful to work with. She took her time to go over each aspect of the policy, answered all questions, and overall is very knowledgeable of the whole process. 10/10 would recommend."
We responded:
"Wow, thank you for such an amazing review! It means so much to hear that you value the time we take to ensure everything is clear and that your questions are answered. Victoria is a star! We are here for you every step of the way and are so grateful to have you as part of our State Farm family! "
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Jay

March 6, 2025

5  out of  5
rating by Jay
"Very helpful and a nice attitude. It was great dealing with them."
We responded:
"Thank you so much, Jay! I’m so glad to hear you had a positive experience with our team. We are always happy to help! "
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Karentha Streeter

February 21, 2025

5  out of  5
rating by Karentha Streeter
"Katie is the best! Great customer service and speedy replies! I was overwhelmed with notices from the MVA and she made sure they were resolved."
We responded:
"Thank you for the compliment, Karentha! We agree that Katie is the best and I’m happy to hear that she was able to help resolve your MVA issue. We understand how stressful those notices can be and are always happy to help! "
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Amanda Quesada

February 12, 2025

5  out of  5
rating by Amanda Quesada
"Love working with this team!! Quickly bonded with Victoria (my favorite) but all the ladies I’ve talked to are friendly and knowledgeable. Always ready to help and quick to look into savings as well. Thank you!"
We responded:
"Thank you so much, Amanda! We love working with you and appreciate your taking the time to compliment Victoria. Always a pleasure to assist, reach out anytime! "
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Ann Wigand

February 12, 2025

5  out of  5
rating by Ann Wigand
"I worked with Victoria Johnson. Not only was she patient and professional but she also saved me money on bundling my accounts."
We responded:
"Thank you, Ann! We appreciate you taking the time to recognize Victoria and are thrilled to have you as our newest customer! "
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Camilla Briggman

February 7, 2025

5  out of  5
rating by Camilla Briggman
"It is always a pleasure to work with Victoria. She is very patient and kind, going above and beyond to ensure you feel confident and comfortable before making a purchase. I highly recommend this team, especially Victoria."
We responded:
"Thank you for the kind review, Camilla! And thank you for recognizing Victoria, we agree she’s a star! "
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Kristen Zimmerman

January 31, 2025

5  out of  5
rating by Kristen Zimmerman
"Wonderful customer service. Very efficient and worked quickly to set up a renter's insurance policy for me in the state I am moving to! I've been with State Farm for 25 years and this is the best experience I have had (out of many great ones!)"
We responded:
"Thank you so much, Kristen! We are thrilled to be your Baltimore State Farm office and appreciate your being such a loyal customer. Please reach out anytime, we are here to help!"
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Greg C

January 30, 2025

5  out of  5
rating by Greg C
"Very VEERY!!! Professional!!! Listened to all of my questions and took care of my policy A.S.A.P...~~Thank You Katie🙌🏽"
We responded:
"Greg, thank you for your wonderful feedback! I'm glad you had such a positive experience with our office today! It's great to hear that Katie H. was able to assist you effectively. We appreciate your trust and look forward to being here for any of your future needs."
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Shavonne Nicole

January 17, 2025

5  out of  5
rating by Shavonne Nicole
"My agent walked me through every option I asked about and presented me with affordable options to meet my needs. Pleasant and responsive and respectful of my time during our appointments. 10/10. No notes, Liz! If you need an agent, Liz will be there."
We responded:
"Thank you for this kind review, Shavonne! We were thrilled to assist you and look forward to continuing to work with you! "
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susan Brown

January 16, 2025

5  out of  5
rating by susan Brown
"It was a pleasure working with Katie H at State Farm insurance. She was very pleasant and knowledgeable and easy to work with when switching insurance companies for my cars and homeowners. Katie is saving us money with the same coverage as the previous company. We highly recommend State Farm!"
We responded:
"Thank you for the positive review, Susan! We agree that Katie is the best and it was a pleasure to assist you with your home and auto insurance! "
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Tonja Johnson

January 2, 2025

5  out of  5
rating by Tonja Johnson
"Victoria Johnson was AWESOME!!! She took her time explaining all of the coverage that was available to me . She made shopping for Auto Insurance easy and stress free!!! THANK YOU!!!!!!"
We responded:
"Thank you, Tonja! We agree, Victoria is awesome 👏 we are thrilled you had a positive experience with our office and will be happy to help you anytime! "
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Tre Nelson

December 30, 2024

5  out of  5
rating by Tre Nelson
"I had the chance to work with Victoria and she was incredible! I needed an auto policy drafted as part of my recent relocation to Maryland. She got me taken care of with great speed and efficiency. I highly recommend this office."
We responded:
"Thank you for this amazing review, Tre! Welcome to Maryland and to our State Farm office! Please reach out anytime! "
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Emma Bergeron

December 23, 2024

5  out of  5
rating by Emma Bergeron
"I did not know it was possible for buying insurance to be enjoyable but Liz made all my fears go away and answered every question. She’s a delight ❤️"
We responded:
"Thank you, Emma! The pleasure was ours! Helping customers understand their coverage is our favorite part of our job, please reach out anytime! "
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Nicole Rice

December 17, 2024

5  out of  5
rating by Nicole Rice
"I’m very satisfied with the customer service"
We responded:
"Thank you, Nicole! We are thrilled to have you as our customer. Please reach out anytime! "
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Hannah

December 13, 2024

5  out of  5
rating by Hannah
"Katie was very kind and helpful."
We responded:
"Thank you, Hannah! We are thrilled that you had a great experience and thank you for taking the time to recognize Katie! "
Profile photo of Dylan C

Dylan C

December 12, 2024

5  out of  5
rating by Dylan C
"Shockingly impressive customer service from this State Farm branch. Liz went above and beyond to help me when I had an issue with the claims dept after a flooded kitchen. She absolutely did not need to do anything to support me once I had already signed up for a policy. Most agents wouldnt in fact. I think I got a randomly bad adjuster, or maybe just one having a bad day (State Farm usually has decent people in claims). I reached out to Liz for help or guidance and she dropped everything to help me and get my claim sorted out. Again, sales has nothing to do with claims. She did not need to help me at all. You dont associate insurance companies and caring about customers very often. Despite what their commercials say, ive found they only care about money and do everything in their power to pay you less than they should and as slow as humanly possible. Thats their business model. Its fine. We all know the game. Liz is the opposite. You can tell she actually cares and is in the insurance business, besides to make a living, for altruistic reasons. Not just make a sale and forget about you. My family has 3 houses and 5 cars insured with State Farm and I was close to pulling them all and going to another company at my next renewal until I spoke to Liz and she started making some calls and got my claim back on the right track. Moral of the story, all insurance companies are brutal to deal with. So sign up with one that has an agent with your best interests at heart. Even if they aren't the cheapest policy. It's worth the extra money in the short term to know Liz has your back if you ever get into a jam like I did. I worked really hard to buy my house. I'm going to stick with people who demonstrate integrity to cover it. Thank you Liz and team!"
We responded:
"Wow, Dylan, thank you for this review. I come from a Hospitality background and always try to provide the best possible service to our customers. Thank you for acknowledging that and I know claims are so stressful, and we got off to a rocky start. I’m glad that you continued to trust us and that your claim is wrapping up now. Thank you again for taking the time to write this and I’m always here to help! "
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dijon gantt

December 3, 2024

5  out of  5
rating by dijon gantt
"I’ve had renters insurance with Liz for over a year. I just had the pleasure of speaking with Victoria who was super helpful and very informative!"
We responded:
"Thank you for taking the time to compliment Victoria, Dijon! We agree, she’s a wonderful addition to our team and we appreciate you as a long-term customer! "
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ketrez parker

December 2, 2024

5  out of  5
rating by ketrez parker
"My experience was nothing but the best calls was returned when she said she would call even when I forgot to do something she was definitely on point with reminding me and I appreciate all of her help shout out to victoria she's the reason I'm now a state farmer 💜😊"
We responded:
"Thank you for sharing your experience, Ketrez! We are thrilled to have you as our newest customer and please reach out anytime, we are always happy to help! "
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Monica White

November 24, 2024

5  out of  5
rating by Monica White
"I contact State Farm for vehicle insurance and Victoria J. was so on point she was flexible, knowledgeable, and help me with my decision. She is very helpful and knowledgeable and also very professional."
We responded:
"Thank you, Monica! What a compliment to Victoria! We are thrilled to hear you had a great experience! "
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Reanne Barbato

November 11, 2024

5  out of  5
rating by Reanne Barbato
"Victoria was very helpful setting me up with bundled insurance. Great customer service!"
We responded:
"Thank you, Reanne! We appreciate the review and the great feedback. Victoria and our entire team work so hard to ensure you have the best coverage at the best rates. Take care and reach out anytime!"
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Tommy Vanskiver

November 11, 2024

5  out of  5
rating by Tommy Vanskiver
"Very helpfull!!!"
We responded:
"Welcome back Mr. Vanskiver, we are thrilled to be your local insurance team. Please reach out anytime!"
Profile photo of Paige Overmyer

Paige Overmyer

October 30, 2024

5  out of  5
rating by Paige Overmyer
"I was able to easily fill out a form to get renter’s insurance through State Farm’s website and Victoria reached out to me soon after to guarantee I was getting the coverage I needed. A very quick and painless experience!"
We responded:
"Thank you for taking the time to leave a review, Paige! We love that you were able to set up the policy online AND benefit from our local office. Reach out anytime - call, text or email! "
Profile photo of Clint Escorpeso (Tatsu)

Clint Escorpeso (Tatsu)

October 28, 2024

5  out of  5
rating by Clint Escorpeso (Tatsu)
"Victoria was an insurance ninja, breaking down the process into bite-sized bits and rocking a pro-but-not-stuffy vibe that made me want to chat about deductibles all day."
We responded:
"Thank you for the review and the laugh, Clint! We are thrilled to have you as our newest customer and would be happy to chat about coverage and deductible options anytime! "
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Emily Sutorius

October 26, 2024

5  out of  5
rating by Emily Sutorius
"Liz and her team are so helpful!"
We responded:
"Thank you for the kind review, Emily! We’ll be right where you left us, anytime you need assistance! "
Profile photo of Oleg Mazaletskii

Oleg Mazaletskii

October 25, 2024

5  out of  5
rating by Oleg Mazaletskii
"Katie at State Farm resolved my request very quickly and was extremely friendly throughout the process. I really appreciated her help, and I would definitely recommend her to my friends!"
We responded:
"Thank you for the stars, Oleg! "